Program: Making Your Sales More Effective – Neoasia Singapore/Malaysia
Venue: Armada Hotel, Petaling Jaya
Date: July 2010
Program: Making Your Sales More Effective – Neoasia Singapore/Malaysia
Venue: Armada Hotel, Petaling Jaya
Date: July 2010
Program: Effective Sales Leadership
Venue: Glenmarie Holiday Inn, Shah Alam
Date: June 2010
(my apologies to participants whose faces do not appear in the photos I took)
Program: Key Competencies for Managers & Supervisors
Venue: Holiday Villa, Subang Jaya
Date: May 2010
(Some participants not in photographs)
Program: Effective Time Management
Venue: Telekom Research & Development, TMR&D Innovation Centre, Cyberjaya
Date: May 2010

A giant ship engine failed. The ship’s owners tried one expert after another, but none of them could figure out how to fix the engine.
Then they brought in an old man in his eighties who had been fixing ships since he was a young man. He carried a large bag of tools with him, and when he arrived, he immediately went to work. He inspected the engine very carefully from top to bottom.
Two of the ship’s owners were there watching this man and hoping he would know what to do. After looking things over, the old man reached into his bag and pulled out a small hammer. He gently tapped something. Instantly, the engine lurched into life. He carefully put his hammer away. The engine was fixed!
A week later, the owners received a bill from the old man for ten thousand dollars.
“What?!” the owners exclaimed. “He hardly did anything!”
So they wrote the old man a note saying, “Please send us an itemized bill.”
The man sent a bill that read:
Tapping with a hammer…… ……… $ 2.00
Knowing where to tap………. ……… $ 9,998.00
Effort is important, but knowing where to make an effort makes all the difference!