How to Open & Close Sales

Program: How to Open and Close Sales Successfully
Venue: Royale Bintang Hotel, Kuala Lumpur
Date: February 2009
Up-Sell, Cross-Sell!
My friends after the Up-Selling/Cross-Selling program. We had two bankers, a hotelier, a security seals marketing man and a bunch of quarry guys! Can you match the occupations with the people in the photo?
Program: Develop Skills to Up-sell/Cross-sell
Venue: Holiday Villa, Subang Jaya
Date: August 20 & 21, 2008
In-House with Freight Management
It was a “working” weekend, both for the sales staff of Freight Management Holdings Berhad, Port Klang, and me. I must thank this young group of people, who sacrificed their Saturday and Sunday to attend the “How to Open & Close Sales” program.
I should also add that I really enjoyed the interaction with you guys!
Some comments from the participants:
“Compared with the knowledge that I have, this is more detailed.”
“Learnt better skills & techniques in sales. Thanks for the teaching and upgrading my knowledge.”
“To interact better with customers. Refine my sales skills and attitude.”
“How to approach new customers in the proper way – the way we talk to customers/ how to make the customers respect you / how to handle difficult customers.”
“Communication with customers / the effective way in approaching new customers.”
“How to ask the right questions / smart questions.”
“The videos are excellent!”
“Well done, very impressive & comprehensive training, easy to understand and understood by layman. Appreciate it.”







